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Refund Policy


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If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have [14] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Refund is only applicable if product exchange is unavailable/ out of stock/ discontinued.

If you are entitled to a refund, please expect at least 14 days for the refund to be processed.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

How do I submit an exchange request?

Kindly email your request to [email protected] with the product details, supporting documents (invoice, order confirmation, and etc.), state clearly the reason of exchange. Our customer service will attend to your request and provide further guidance.

Please ship the return item to:

AIMIZON Warehouse

AMACOL Enterprise (PG0435570-D)

NO. 1574, MK.15,
JALAN 18, KAMPUNG VALDOR,
14200 SUNGAI BAKAP, PENANG.
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